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Veterinary Dental Instruments & Equipment Online | DrBrettsPets


OUR PHONE NUMBER : +44 (756) 334 876

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Refund Policy

Returns - For Testing Only

Our policy lasts 30 days. If 30 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange.

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

Several types of goods are exempt from being returned. Perishable goods such as food, flowers, newspapers or magazines cannot be returned. We also do not accept products that are intimate or sanitary goods, hazardous materials, or flammable liquids or gases.

The Cocoon 

We take pride in offering a refund within 30 days for our Cocoon with a $350 restocking fee. It's important to note that shipping charges are non-refundable, and the purchaser is responsible for organizing return delivery. To be eligible for a return, all items must be in like-new condition and in their original packaging. Any missing parts, damaged packaging, or signs of wear may result in a 50% restocking fee.

Additional non-returnable items:

Gift cards

Downloadable software products

Some health and personal care items

To complete your return, we require a receipt or proof of purchase.

Please do not send your purchase back to the manufacturer.

There are certain situations where only partial refunds are granted (if applicable)

Book with obvious signs of use

CD, DVD, VHS tape, software, video game, cassette tape, or vinyl record that has been opened

Any item not in its original condition, is damaged or missing parts for reasons not due to our error

Any item that is returned more than 30 days after delivery

Refunds (if applicable)

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

Late or missing refunds (if applicable)

If you haven’t received a refund yet, first check your bank account again.

Then contact your credit card company, it may take some time before your refund is officially posted.

Next contact your bank. There is often some processing time before a refund is posted.

If you’ve done all of this and you still have not received your refund yet, please contact us at

Sale items (if applicable)

Only regular priced items may be refunded, unfortunately sale items cannot be refunded.

Exchanges (if applicable)

We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at and send your item to: 8097 Roswell Rd Bldg. F, Atlanta, GA 30350, United States.


If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.

If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and he will find out about your return.


To return your product, you should mail your product to: 8097 Roswell Rd Bldg. F, Atlanta, GA 30350, United States.

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Depending on where you live, the time it may take for your exchanged product to reach you, may vary.

If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.

What people are saying about us...

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"I can’t thank Dr. Beckman enough for his mentorship and devotion to developing our dentistry skills. I never thought I’d be able to do the procedures that I have, and in a remote community, it’s a joy to see my patients benefit from that.”

Nicole Baran, DVM

Sudbury Regional Cat Hospital (Owner), Ontario, Canada

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“Hey Brett, Your passion for teaching veterinary dentistry, and the lessons I learned from you, gave me the knowledge and confidence to educate and provide my clients the best oral care for their pets. Now, as an educator, my clients are DVM students, and everyday I get to pass on lessons I learned from you.”

Greg Wolfus, DVM

Tufts University

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"Attending Dr. Beckman’s canine dental wet lab was the single most valuable CE I had experienced in my then 10 years as a veterinarian. I was already doing fairly good dentistry, was using dental x-rays and had good technicians, but Dr. Beckman taught me how to utilize those tools to be a better practitioner and to be more profitable.”

Dr. Geoffrey Adams

Pasco Animal Hospital, New Port Richey, Florida

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“Dr. Beckman’s Canine and Feline Dentistry seminars include relevant, practical and engaging lectures, interspersed with hands-on experience performing full-mouth extractions in dogs and cats. Dr. Beckman’s team is friendly, fun, and extremely knowledgeable. Annie Mills LVT, VTS (Dentistry) does a stellar job organizing the events, making for a smooth and enjoyable learning experience.”

Erin V. Abrahams, DVM

Angell Animal Medical, Center Boston, MA

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“Dr. Beckman, the quizzes/ case studies/ your image library and the presentations have been simply wonderful. I just wanted to thank you and let you know you are making a big difference for me and many other veterinarians and their patients.”

Randall S. Verink, DVM

Casper Animal Medical Center, Casper, Wyoming

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“Dear Dr. Beckman, You are filling a gaping hole in the veterinary field for those of us who want to be GPs and practice high standard dentistry by providing the Veterinary Dentistry Academy. This is probably the best CE money I have ever spent! You really have condensed and streamlined years of my scattered study into such a compact, user friendly program.”

Lisa Goldburg, DVM

Boca Raton Veterinary Clinic

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“Dr. Beckman thanks again for an amazing conference in Indianapolis! We have been doing X-rays in lateral recumbency and they were hit or miss if they would turn out. Using your technique my tech took the full mouth X-ray series one time only and it was perfect. So excited!”

Lauren Tassone, DVM

Prairie State Veterinary Clinic, Orland Park, IL

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“Hi Brett, I have attended many lectures and labs and the AVDC forum and consider myself an experienced general practitioner in the field of dentistry. I am now finished the extraction webinar. I would like to tell you that your webinars are outstanding. They have refreshed my skills in areas that needed refreshing and they have helped me improve my extraction skills and flap making in ways I didn’t think possible. Thank-you. Every veterinarian should be required to take these webinars before they practice dentistry.”

Ron Altman, DVM

Mountain Parks Veterinary Hospital, Evergreen, Colorado

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