Refund Policy

Returns - For Testing Only

Our policy lasts 30 days. If 30 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange.

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

Several types of goods are exempt from being returned. Perishable goods such as food, flowers, newspapers or magazines cannot be returned. We also do not accept products that are intimate or sanitary goods, hazardous materials, or flammable liquids or gases.

Loupes:

We take pride in offering a 100% exchange or refund within 30 days for our Flip-Up Loupes and headlights. It's important to note that shipping charges are non-refundable, and the purchaser is responsible for organizing return delivery. To be eligible for a return, all items must be in like-new condition and in their original packaging. Any missing parts, damaged packaging, or signs of wear may result in a 50% restocking fee.

Custom Loupes without prescription lenses may be returned within 30 days of delivery with a 50% restocking fee.

Please be aware that due to the personalized nature of custom prescription lenses, they are non-refundable. This policy enables us to maintain competitive pricing, passing on savings to our valued customers.

In the unlikely event that you are dissatisfied with your Custom Loupes, we are pleased to offer a free remake. However, we kindly request your cooperation in having your Working Distance and Pupil Distance measurements reevaluated by a licensed optician. This ensures the precision of your loupes.

All returns must meet the criteria of being in like-new condition with the original packaging. Any missing parts, damaged packaging, or signs of wear may result in a 50% restocking fee.

Lastly, please keep in mind that all our Loupes and headlights come with a lifetime warranty. This reflects our unwavering commitment to your satisfaction while upholding the affordability of our products.

The Cocoon

We take pride in offering a refund within 30 days for our Cocoon with a $350 restocking fee. It's important to note that shipping charges are non-refundable, and the purchaser is responsible for organizing return delivery. To be eligible for a return, all items must be in like-new condition and in their original packaging. Any missing parts, damaged packaging, or signs of wear may result in a 50% restocking fee.

Additional non-returnable items:

Gift cards

Downloadable software products

Some health and personal care items

To complete your return, we require a receipt or proof of purchase.

Please do not send your purchase back to the manufacturer.

There are certain situations where only partial refunds are granted (if applicable)

Book with obvious signs of use

CD, DVD, VHS tape, software, video game, cassette tape, or vinyl record that has been opened

Any item not in its original condition, is damaged or missing parts for reasons not due to our error

Any item that is returned more than 30 days after delivery

Refunds (if applicable)

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

Late or missing refunds (if applicable)

If you haven’t received a refund yet, first check your bank account again.

Then contact your credit card company, it may take some time before your refund is officially posted.

Next contact your bank. There is often some processing time before a refund is posted.

If you’ve done all of this and you still have not received your refund yet, please contact us at veterinarydentistry@gmail.com.

Sale items (if applicable)

Only regular priced items may be refunded, unfortunately sale items cannot be refunded.

Exchanges (if applicable)

We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at veterinarydentistry@gmail.com and send your item to: 8097 Roswell Rd Bldg. F, Atlanta, GA 30350, United States.

Gifts

If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.

If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and he will find out about your return.

Shipping

To return your product, you should mail your product to: 8097 Roswell Rd Bldg. F, Atlanta, GA 30350, United States.

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Depending on where you live, the time it may take for your exchanged product to reach you, may vary.

If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.

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OUR PHONE NUMBER : +44 (756) 334 876